Upstream BPO

Upstream BPO is a global business process outsourcing company headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan. We provide customer experience and customer service outsourcing, contact centre operations, sales outsourcing, B2B lead generation, appointment setting, content moderation and trust and safety, data annotation and AI training support, back-office services, e-commerce operations, social media customer care, and finance and accounting support. Our multilingual teams work as an extension of our clients’ businesses, combining skilled people, structured processes, quality assurance and technology-enabled operations to improve customer satisfaction, operational efficiency and scalability. We support regional and international organisations across multiple industries, markets and time zones through flexible staffing models, dedicated teams and measurable service delivery. Many of our client relationships have continued for more than five years, reflecting our focus on reliability, transparency and long-term partnership.